Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is a critical 24x7x365 role focused on providing physical and Level II technical support to customers. This position requires a strong grasp of Facilities infrastructure, Windows operating systems, and effective PC troubleshooting skills. The technician must embody professionalism and technical expertise while interacting with both customers and internal resources.

Key Responsibilities and Essential Job Functions

• Resolve Facility and customer issues promptly.
• Maintain professionalism during data center operations.
• Troubleshoot and document technical issues.
• Adhere to Flexential Support and Data Center protocols.
• Provide support for 24/7 operations.
• Assist with physical and logical installations.
• Ensure Data Center cleanliness and security.
• Handle inbound and outbound shipping/receiving.
• Assist Critical Infrastructure Manager as required.
• Maintain inventory levels and perform other assigned duties.

Required Qualifications

• Customer-focused attitude.
• Proficiency in Windows and Microsoft Operating systems.
• Self-motivated with excellent communication skills.
• Strong attention to detail and ability to meet deadlines.
• Experience in IT Support is preferred.
• Network +, Security +, CCNA certifications desired.
• Microsoft MCP or MCSA certification preferred.

Preferred Qualifications

Physical Requirements

• Ability to climb ladders and work at heights.
• Capacity to work in cold environments.
• Able to lift heavy objects and install cabling.

Benefits of working at Flexential

• Medical, Dental, Vision, and Telehealth coverage.
• 401(k) plan.
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA).
• Life and AD&D insurance.
• Short Term and Long-Term disability coverage.
• Flexible Time Off (PTO) and Leave of Absence.
• Employee Assistance and Wellness Programs.
• Rewards and Recognition Program.

Base Pay Range

($19.33 - $22.67) salary range offered. Actual pay will be based on experience and qualifications.

EEO Statement

Flexential is an equal-opportunity employer that values diversity and inclusivity in the workplace.