Manager, Claims Operations

Job Description

We are looking for a dedicated Manager, Claims Operations to join our team at USAA. This role involves managing auto and other claims operations member service employees, ensuring they provide top-notch solutions to our members. You will drive process improvements, lead organizational changes, and manage operational risk and compliance.

Responsibilities

• Identify and control risks in business activities in line with policies and procedures.
• Review claim files and provide feedback for quality improvement.
• Coach employees to align their work with overall claims and Enterprise strategies.
• Identify and implement operational enhancements and process improvements.
• Guide employees in skill development and career growth.
• Hire, develop, and coach claims employees for optimal performance.

Requirements

• Bachelor’s degree or 4 years of related experience.
• 6 years of customer service, operational, military, or leadership experience with at least 2 years in claims handling.
• 2 years of direct team lead, supervisory, or management experience.
• Experience in using data for decision-making.
• Demonstrated leadership, initiative, and customer service skills.
• Acquisition of applicable insurance adjuster license within 6 months.

What Sets You Apart

• Current experience as a Claims Manager.
• Master’s Degree and/or CPCU designation.
• 3+ years of management experience.
• Prior experience in leading large-scale projects or initiatives.
• Experience in contact center or compliance management.
• US military background is a plus.

Note: This overview may not encompass all job tasks performed in this role.

Apply today to join our team and make a difference! Competitive salary within the range of $99,160 - $189,530, based on experience and location. Explore our comprehensive benefits and career development opportunities.